Assistant Store Manager

Chicago, IL


Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.

Position Responsibilities:

  • Human Resources: Participates in certain aspects of the employee life cycle, including: 
    • Recruitment and selection.
    • Orientation and training.
    • Employee development.
    • Hourly scheduling and payroll management.
  • Customer Service and Satisfaction: Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store. 

  • Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

  • Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.

  • Building and Equipment Maintenance: Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager. 

  • Retail: Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.

  • Wash/Dry/Fold: Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.

  • Marketing and Promotions: Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.

  • Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

  • All other duties, as assigned.

Position Qualifications:

  • Minimum of two years retail experience is preferred.
  • Knowledge of commercial laundry products and payment systems is a plus.
Skills and Abilities: 
  • Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
  • Ability to manage multiple tasks at one time. 
  • Build strong customer relationships quickly.
  • Basic computer skills, including some exposure to Microsoft Office products.
  • Able to work a flexible work schedule, including nights and weekends.
  • High School Diploma/GED.

Physical Requirements:

  • Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

  • Position Title: Assistant Store Manager
  • Department: Laundry Stores
  • Reports To (Title): Store Manager
  • Review Date: July 2018
  • FLSA Status: Non-Exempt
  • Location: Varies